General conditions

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Booking cancellation policies
Any cancellation or amendment request must be sent to us in writing, by email and will take effect on the day we receive the request.

You will be liable to pay the cancellation or amendment charges shown below:

More than 20 days before arrival date = 10% of the booking price.
19 – 8 days before arrival date = 25% of the booking price.
Less than 8 days before arrival = 50% of the booking price.
No show= 100% of the booking price.

There will be no refunds if the client voluntarily decides to stop using the services included in the holiday before the end of his/her stay.

Changes by the company
In case the accommodation could not be occupied because of unforeseen reasons, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment.

Data protection (Organic Law 3/2018 of 5th December )
In compliance with the Organic Law 3/2018 of 5th December, on Protection of Personal Data (LOPD), we inform that, through the completion of forms, your personal details will be incorporated and held in the company files, with the purpose of being able to offer and provide you with our services. In addition, we inform you of the possibility to exercise the right of access, rectification, cancellation and opposition with regard to your personal data, the company being responsible for the file.

Bertur Apartments s.l. is limited to providing intermediation services for the booking of tourist apartment reservations.

Content of the website
All the content of the website, including the design elements, is material of Bertur Apartments s.l and therefore is protected by the laws of commerce and others and can not be copied or imitated either completely or in part.